Legal / Platform Terms

Flowte Platform Terms

Designed to create a clear, practical, long-term working relationship between Flowte and the organisations that use our platform.

Flowte Technologies Limited · Dublin, Ireland · flowte.com
© 2026 Flowte Technologies Limited. Registered in Ireland. All rights reserved.

Welcome

A note before we begin.

Flowte is a connected business platform designed to help organisations operate more clearly, efficiently, and confidently through one integrated system for ticketing, ecommerce, CRM, marketing, reporting, operations, and payments.

These Terms explain how Flowte’s services may be used, and the responsibilities of both Flowte Technologies Limited (“Flowte”, “we”, “our”) and the customer (“Client”, “you”, “your”).

Our goal is to keep these Terms clear, fair, and practical so both parties can work together with confidence.

Contents

Part I

Platform Use & Responsibilities

The foundations of the relationship — how the platform is accessed, who is responsible for what, and how we work together.

The aim is simple: clear responsibilities, predictable commercial terms, and a platform relationship both parties can manage with confidence.

01Agreement

These Terms apply to the use of:

• the Flowte platform
• associated applications and services
• optional payment and ecommerce services
• integrations and related tools provided by Flowte

By using the Services or signing an Order Form, the Client agrees to these Terms.

02Our approach

We believe software should feel safe, reliable, easy to work with, and professionally dependable. We aim to operate in good faith, communicate clearly, and maintain a professional long-term relationship with our clients.

Flowte is designed to reduce operational complexity and help organisations work with greater visibility, consistency, and confidence.

We aim to build long-term client relationships through clarity, responsiveness, stability, and continuous platform improvement.

03Accounts & access

The Client is responsible for:

• maintaining account security
• protecting login credentials
• ensuring authorised use of the platform
• complying with applicable laws and regulations

The Client remains responsible for activity carried out under its account.

04Services

Flowte provides cloud-based software and related operational services which may include:

• ticketing
• ecommerce
• CRM
• marketing tools
• analytics and reporting
• payment integrations
• operational management features

Specific commercial terms, pricing, and service scope are defined in the applicable Order Form.

05Payments & billing

Fees are outlined in the Client’s Order Form.

Unless otherwise agreed:

• invoices are due on receipt
• subscription fees renew during continued active use of the Services
• payment processing services may be provided by Flowte Payments or approved third-party providers

Flowte may update pricing, fees, or service structures from time to time. Where changes materially affect Clients, we will aim to provide reasonable notice.

06Changes to the Services or Terms

Flowte may update the Services or these Terms from time to time to:

• improve functionality
• reflect legal or operational requirements
• enhance security or performance

Updated Terms become effective upon publication on Flowte’s website or notification through the Services. Continued use of the Services constitutes acceptance of the updated Terms.

The latest version will always be available at flowte.com/terms.

07Privacy & data

The Client retains ownership of its data.

Flowte processes and stores data only as reasonably required to provide and support the Services, in accordance with applicable privacy laws and Flowte’s Privacy Policy.

08Service availability & support

Flowte will use commercially reasonable efforts to maintain platform availability, reliability, and support responsiveness.

While no online platform can guarantee uninterrupted or error-free operation, we aim to resolve issues promptly and professionally.

09Limitation of liability

To the maximum extent permitted by law, Flowte shall not be liable for indirect, incidental, consequential, special, or loss-of-profit damages arising from the use of the Services.

Flowte provides the Services using commercially reasonable care and industry-standard practices.

10Suspension & termination

Where reasonably necessary to protect platform integrity, users, legal compliance, or security, Flowte may temporarily restrict or suspend access to portions of the Services.

Where reasonably practicable, Flowte will aim to provide notice before suspension or termination.

11Governing law

These Terms are governed by the laws of Ireland.

Any disputes arising in connection with the Services shall be subject to the jurisdiction of the Irish courts.

12Contact

We aim to resolve issues practically, professionally, and in good faith wherever possible.

13Eligibility

To use the Services, the Client must:

• be legally capable of entering into a binding agreement
• provide accurate and current account information
• ensure authorised users act in accordance with these Terms

If the Client is using the Services on behalf of an organisation, the individual accepting these Terms confirms they have authority to bind that organisation.

14Account ownership & administration

The organisation listed on the applicable Order Form is considered the account owner for the purposes of the Services.

The Client is responsible for:

• maintaining accurate account details
• managing authorised users and permissions
• ensuring account credentials remain secure

Flowte may rely on instructions submitted through authorised accounts and administrators.

15Communication

The Client agrees that Flowte may communicate important operational, billing, product, or legal notices by:

• email
• in-platform notification
• account administrator communication

The Client is responsible for maintaining valid contact information within the platform.

16Acceptable use

The Services must be used lawfully and responsibly.

The Client agrees not to:

• misuse the platform
• interfere with platform security or performance
• use the Services for unlawful, fraudulent, harmful, or abusive activity
• upload or distribute malicious software or harmful content
• infringe the intellectual property or rights of others

Flowte may investigate suspected misuse where reasonably necessary to protect the platform, its users, or legal compliance obligations.

17Client content & data

The Client retains ownership of its content, materials, and data submitted to the Services.

By using the Services, the Client grants Flowte the limited rights reasonably required to host, process, transmit, display, and support such content solely for the purpose of providing the Services.

The Client remains responsible for ensuring it has the necessary rights and permissions relating to submitted content and data.

18Platform improvements & updates

Flowte continuously improves the Services and may:

• release updates
• introduce new functionality
• improve workflows
• modify features
• retire legacy functionality

We aim to ensure updates improve reliability, security, usability, and long-term platform quality.

19Third-party services & integrations

The Services may integrate with third-party providers including:

• payment processors
• communication tools
• analytics platforms
• external applications

Use of third-party services may also be subject to separate third-party terms and policies.

Flowte is not responsible for services, products, or systems operated independently by third parties.

20Intellectual property

Flowte retains ownership of:

• the platform
• software
• infrastructure
• branding
• designs
• workflows
• documentation
• related intellectual property

Except where expressly agreed otherwise, no ownership rights are transferred to the Client.

21Support & service relationship

Flowte aims to provide professional, responsive, and commercially reasonable support throughout the client relationship.

Both parties agree to work together in good faith to resolve operational issues efficiently and constructively.

Part II

Platform Operations, Billing & Commercial Terms

How commercial use of the platform works — billing, payments, availability, liability, and how the relationship can be modified or ended.

The aim is simple: clear responsibilities, predictable commercial terms, and a platform relationship both parties can manage with confidence.

22Fees & billing

Fees for the Services are defined in the applicable Order Form, commercial schedule, pricing agreement, or amendment agreement.

Fees may include:

• subscription fees
• transaction fees
• payment processing fees
• onboarding fees
• professional services
• hardware or equipment fees
• optional service upgrades

Unless otherwise agreed, invoices are due on receipt, fees are non-refundable, and overdue balances may result in suspension of Services.

Flowte may offset outstanding balances against amounts otherwise payable to the Client where permitted under the commercial relationship.

23Payment processing services

Where the Client uses Flowte Payments or related payment services:

• payment processing may be provided directly by Flowte or approved third-party providers
• settlement timing may vary depending on banking, fraud, compliance, or operational review requirements
• the Client agrees to comply with applicable payment network and financial regulations

Where reasonably necessary for fraud risk, legal compliance, suspicious activity review, or customer and platform protection, Flowte may suspend, delay, or restrict payment activity.

24Chargebacks, refunds & payment disputes

The Client remains responsible for customer disputes, refunds, chargebacks, fraudulent transactions, reversal fees, and payment network penalties arising from the Client’s activity.

Flowte may recover such amounts from future settlements or outstanding balances where applicable.

25Platform availability

Flowte aims to maintain reliable and commercially reasonable platform availability.

However, the Services may occasionally be affected by:

• maintenance
• upgrades
• internet outages
• third-party provider failures
• security incidents
• events outside Flowte’s reasonable control

Flowte does not guarantee uninterrupted or error-free operation of the Services.

26Service modifications

Flowte may improve, modify, replace, or discontinue features, functionality, integrations, or components of the Services from time to time.

We aim to ensure changes support platform stability, security, long-term maintainability, and product quality.

27Third-party providers

The Services may integrate with independent third-party providers including payment processors, communication platforms, analytics services, hosting providers, and external applications.

Use of third-party services may be subject to separate provider terms.

Flowte is not responsible for systems or services operated independently by third parties.

28Intellectual property rights

Flowte retains ownership of all rights relating to the Services, platform architecture, source code, branding, interfaces, workflows, documentation, and software improvements.

The Client retains ownership of its own data, content, and materials.

No ownership rights are transferred except where expressly agreed in writing.

29Confidentiality

Both parties agree to maintain the confidentiality of non-public business, operational, technical, and commercial information shared during the relationship.

Confidential information may be disclosed where required by law, reasonably necessary to provide the Services, or authorised by the other party.

30Suspension & enforcement

Flowte may suspend or restrict access to the Services where reasonably necessary to:

• protect the platform
• address fraud or security concerns
• prevent unlawful activity
• enforce these Terms
• comply with legal or regulatory obligations

Where reasonably practicable, Flowte will aim to provide notice before taking action.

31Limitation of liability

To the maximum extent permitted by law:

• the Services are provided on an “as available” basis
• Flowte excludes implied warranties except where legally prohibited
• Flowte shall not be liable for indirect, incidental, consequential, special, or loss-of-profit damages

Flowte’s aggregate liability arising from the Services shall not exceed the fees paid by the Client during the twelve months preceding the relevant claim.

32Indemnity

The Client agrees to indemnify Flowte against third-party claims arising from:

• unlawful use of the Services
• breach of these Terms
• infringement of third-party rights
• fraudulent or misleading activity by the Client

33Termination

Either party may terminate the Services in accordance with the applicable commercial agreement or Order Form.

Upon termination:

• access to the Services may cease
• outstanding fees become immediately payable
• certain operational or legal obligations may survive termination

34Governing law

These Terms are governed by the laws of Ireland.

The Irish courts shall have exclusive jurisdiction regarding disputes arising from the Services.

Part III

Commercial Terms & Service Schedule

How specific commercial agreements interact with these Terms — pricing, renewals, minimums, and what happens on early termination.

The aim is simple: clear responsibilities, predictable commercial terms, and a platform relationship both parties can manage with confidence.

35Commercial agreement

Commercial terms are defined in the applicable Order Form, pricing schedule, proposal, or amendment agreement, including:

• pricing
• billing structure
• processing fees
• contract duration
• renewal arrangements
• onboarding scope
• implementation services
• usage commitments

36Renewals

Where applicable, Services may renew automatically during continued active commercial use unless either party provides notice in accordance with the relevant agreement.

Renewal periods and notice requirements are defined in the applicable Order Form or commercial schedule.

37Usage volumes & minimum commitments

Where minimum usage commitments apply, these are outlined in the Client’s commercial agreement.

If actual usage falls materially below agreed minimum commitments, Flowte may invoice the difference between actual usage and agreed minimum contracted usage in accordance with the agreed pricing structure.

38Early termination

If Services are terminated before completion of the agreed commercial term, outstanding fees, committed minimums, unpaid onboarding costs, and agreed contractual obligations may become immediately payable.

Where pricing or payment processing arrangements are based on projected transaction volumes, minimum commitments, or anticipated processing value, Flowte may recover fees reasonably associated with the remaining contracted period based on:

• agreed minimum volumes
• historic transaction activity
• average transaction values
• applicable processing rates
• other commercially agreed usage metrics

Any such recovery shall reflect the remaining contractual commitment and the commercial structure agreed between the parties.

End of Terms

Thank you for choosing Flowte.

We’re committed to building software that is safe, reliable, and genuinely useful — and to working with our clients in good faith over the long term. If anything in these Terms is unclear, or if you’d like to discuss your agreement, please get in touch.

© 2026 Flowte Technologies Limited. Registered in Ireland. All rights reserved.