Ticketing   ●   Consulting   ●   Access Control   ●  Marketing

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About Us

 

100,000,000+
lifetime sales

10,000,000+
tickets sold

15+
years experience

 
 

14 +
countries

25+
languages available

30m+
annual revenues

 
 

8,750,000+
tickets scanned

99.999%
uptime

3.5m+
happy customers

 

Experience



Qatar Philharmonic
Orchestra | Qatar


Celtic Manor Resort
Resort | Wales


Wav Tickets
Music | Ireland


Royal Opera House Muscat
Theatre | Oman


Dean Crowe Theatre
Theatre | Ireland


Teatro Alfil
Theatre | Spain


Grimsby Auditorium
Theatre | England


TLT Drogheda
Theatre | Ireland


Atletismo Colmenar
Theatre | Spain


University of Surrey
Various | England


Weymouth Pavilion
Theatre | England


Almeria Cultura
Theatre | Spain

Benefits

Features

Ticketing

TICKET OFFICE

  • Cloud based solution | Sell tickets anywhere
  • Simple-to-use | Minimal training required
  • Sell single, season tickets & merchandise
  • SeatMaps & SeatViews | Pick your own seat
  • Regular & Express sales keep lines moving
  • Group sales, reservations & exchanges
  • Unlimited Users | Automatic Customer Tagging
  • Automated pre & post event emails

  • ONLINE TICKETING

  • Amplify your online sales
  • Social media integration | Engage & sell!
  • Website ticket office open 24 hours a day
  • Increase conversions | new opportunities
  • Encourage loyalty by rewarding attendance
  • Pick a seat, any seat
  • Fully optimised for mobile, tablet & desktop
  • Upsell merchandise during checkout
  • Ticket Delivery | Mobile | E-Ticket | Thermal
  • Flexible Discounts
  • Special Offers & Promo Codes

  • DASHBOARDS & REPORTS

  • Identify trends with dashboards
  • Custom reports for changing analytic needs
  • Streamline, save & share custom reports
  • Agency & allocation reporting
  • Return on investment reporting
  • Scheduled & Automated Reports
  • Standard Reports | Brilliant out of the box!
  • Report distribution email lists
  • Attendance Frequency & Recency
  • Month on month & year on year trends

  • IMPLEMENTATION

  • Experience a seamless onsale
  • Prince2 Project Planning Process
  • Data Migration From Legacy Systems
  • Seat Map Creation
  • Access Control Configuration Process
  • Website Creation & Integration
  • API integration with your business systems
  • Comprehensive Training
  • End to End Go Live Support

  • SUPPORT

  • 24 Hour Support
  • Remote Access To All Client Sites
  • Knowledge Base & Video Guides
  • Marketing Support
  • Thermal Printer & Hardware Support
  • Support Case Management System
  • User Groups and permissions management
  • Service Level Agreement
  • QA & Testing
  • Multi Lingual

  • TICKETING ADMIN

  • Commissions and fees
  • Custom Payment Types
  • Customer Questionnaires
  • Customer Timelines
  • Highlighting
  • Deposits and Reservations
  • Invoice Documents
  • Ticket Designer
  • Mobile App
  • Season Tickets & Membership

    SEASON TICKETING

    Expand ticket sales into a rich product offering – tickets, season tickets, loyalty cards, guided tours, group visits, private events, merchandise, vouchers & more.

    A customer is a valuable asset. Give them the ability to support you with a membership or season card. Flowte makes customer engagement simple for your ticket office team & even easier for your customers

    Flowte lets you easily renew season packages by linking new packages with a prior season’s packages, saving customer data and seat ownership.

    Easily import historical seat ownership information and purchase history, send out email notifications & promote packages to maximise revenue … and loyalty.


    SEASON & CUSTOMER CARDS

    Flowte makes printing plastic credit card style tickets easy! Any season ticket or membership order can be printed on professional grade plastic cards.

    Flowte will print the bar code and any relevant customer data. You can even batch print season ticket cards when its time to run your renewals process

    This is particularly useful for printing season tickets, subscription tickets or membership cards.

    You print directly from Flowte and no extra programs are required. Flowte works with nearly all ticket printers. Flowte is also a partner with BOCA Systems, Stimare and Star.


    AUTOMATED RENEWALS

    Flowte can manage your season ticket renewals and invoices setup in less than 15 minutes, every season

    Keep customers coming back. Flowte lets you easily renew season packages by linking new packages with a prior season’s packages, saving customer data and seat ownership.

    Easily import historical seat ownership information and purchase history, send out email notifications from within the software and promote packages on your responsive Flowte website to maximize revenue … and loyalty.

    Access Control

    SCANNING DEVICES

    Introducing Flowte Scanning Technology, including our laser barcode and QR code scanner ranges.

    All barcodes are designed to work with Flowte mobile application.

    Ticket taking has never been faster with barcode scanning
    device or mobile app for easy & affordable access control.

    Gone are the days of tethered scanners or expensive,
    heavy wireless scanners requiring docking stations and
    challenging programming.


    TURNSTILE ACCESS

    There are many advantages for your venue in using a turnstile. These include improved security, effective integration with the Flowte access control system and increased operational flexibility.

    There are three general styles of turnstile used in the ticketing industry, Full height static, Half height Static Turnstile or the Half height portable turnstile. Flowte works with any turnstile type or manufacturer including Ski Data, Hayward, Fortress etc

    Once integrated your turnstile readers can scan any kind of ticket from Flowte including tickets on mobile phone screens. You can also scan thermal tickets, eTickets, season / membership cards or wristbands.


    ACCESS DASHBOARDS

    Flowte’s Access Control dashboards will empower your venue to make data driven decisions.

    See at a glance the total number of tickets sold for your events, broken down by venue entrance.

    As tickets are scanned by operators the figures shown under the various headings (Scanned; Remaining; % Scanned; etc) will update as your customers enter your venue

    This provides management with a real-time view of the flow of customers into the venue.

    This will help to identify any potential bottlenecks or risks requiring remedial action.

    The total number of scans and accepted/rejected scans is also shown graphically by time, for quick and easy reference.

    Drill down on charts and dashboards for root cause analysis. Slice and dice data with input parameters. Access dashboards in any browser

    Marketing

    MARKETING FEATURES

    DRIVE ENGAGEMENT

    Everywhere, at scale…from a single platform. Flowte Marketing helps you plan marketing activities across teams, attract the right customers, engage them over time in a personalised way, and prove marketing impact.

    CUSTOMER RETENTION

    Keep your customers where you want them at the centre of all your marketing. Flowte Marketing works seamlessly on our platform, to drive engagement with people no matter where they are.

    MARKETING AUTOMATION

    Get your marketing and sales team on the same page. Generate new leads, execute targeted email marketing campaigns, and compare ad spending to sales revenue with the Google AdWords integration.


    MARKETING AUTOMATION

  • Automatically send team communications
  • Intuitive Workflow Designer
  • Simple Email Template Creator
  • Autoresponders & Drip Campaigns
  • Automatic email follow ups
  • Time or customer action based follow up
  • Newsletters & Customisable Templates
  • Tag based segmentation of your customers
  • Import leads from social media or csv file

  • EMAIL CAMPAIGNS

  • Email Scheduling
  • See who opens emails and clicks links
  • Send periodic newsletters to customers
  • Customisable Templates
  • Email Personalisation
  • Attach files to Email Campaigns
  • Tag and Segment companies by type or tag

  • TRACKING & ANALYTICS

  • Track Email Opens
  • Track Email Click Through rates
  • Track delivery rates
  • Real-time Alerts
  • Automatic action based response emails
  • Calculate ROI from campaigns
  • Campaigns logged against customer records
  • Clickthrough analysis
  • Graphical Reporting

  • TAGS & SEGMENTATION

  • Target customers by preferences
  • Target based on previous sales
  • Real Time List Counts
  • Target customers based on behaviour
  • Tag and Segment your customers
  • Send Emails to Segments
  • Search & Sort by tags or interests
  • Demographic Profiling
  • Track customer journeys
  • Filter by age or gender
  • Geographic Filters
  • CRM

    CRM

    CUSTOMER RELATIONSHIP MANAGEMENT

    Flowte CRM allows you to track all activities, deals and emails for your customers, suppliers and vendors. All these activities are logged against each individual customer and accessed through one intuitive overview screen.

    SELL SMARTER, BETTER & FASTER

    Reach out to prospects at the right moment and engage them across every channel. Flowte helps venues of all sizes close more deals the smarter way.

    MARKETING AUTOMATION

    Many marketing departments have to automate repetitive tasks such as emails, social media, and other website actions. Flowte’s marketing automation makes these tasks easier.


    CUSTOMER MANAGEMENT

  • Complete 360 Degree View
  • Tag & Segment Companies & Customers
  • Emails, Calls, Meetings and Tasks
  • Relationship Health
  • Import your customers from csv file
  • Advanced filters & search
  • Attach Files, Projects, Deals & Invoices
  • Revenue Forecasting
  • Manage leads, suppliers & customers

  • DEAL MANAGEMENT

  • Assign Deals to the right salespeople
  • Flexible taxes and discounts
  • Convert quotes to invoices
  • Print or email quotes
  • Deal Workflow
  • Product Catalog
  • Deal Forecasting & Timeline
  • Create, track and close your deals
  • Track Deal Values
  • Easy deal assignment

  • DRAG & DROP PIPELINE

  • Your sales team in one interactive view
  • Drag and Drop Deals between Stages
  • Deal count per stage
  • Deal drill down
  • Move deals down the pipeline
  • Streamlined deal management
  • Create deals & quotations from pipeline
  • Deal forecasting overview per stage
  • Close more deals

  • MARKETING AUTOMATION

  • Automate all of your repetitive processes
  • Simple Workflow Designer
  • Build Workflows for any module
  • Time-based actions
  • Define Triggers to Start Campaigns
  • Tag and Segment your customers
  • Email Personalisation
  • Drip Marketing
  • Monthly Client Newsletters
  • Automatic Email Logging

  • QUOTATIONS & INVOICES

  • Add Products or Services
  • Add Customisable Tax Rates
  • Build Quotations from your product catalog
  • Accurate Revenue Forecasting
  • Electronic Signature of quotes
  • See how many views your quotes get
  • Custom template for Invoices & Quotes
  • Add your own logo
  • Convert quotations to invoices
  • Save as PDF
  • Payments

    PAYMENT PROCESSING

    REVENUE OPTIMIZATION
    Do away with legacy payment systems, which often rely on inefficient routing paths that cause a meaningful number of needlessly declined transactions.

    PAYMENT OPTIONS
    Grow your business, go global, and boost conversions in other countries by giving your customers their choice of payment options.

    SECURITY
    Level 1 PCI compliance. Flowte Payments environment meets the highest industry standards and guidelines.

    CUSTOMER INTERFACES
    Create a customised checkout experience that works across browsers and devices of all sizes. Choose from a range of options that allow control across flexibility, customisation, and ease.

    REPORTING AND INSIGHTS
    See all charges—across different payment types, countries, and currencies—in the Flowte Payments Dashboard or extract the data directly from the API.


    PAYMENTS FEATURES

    ONLINE PAYMENTS
    Everything you need to take payments online

    POINT OF SALE
    In-store payments and terminals

    GLOBAL ACQUIRING
    Local payment connections around the world

    PAYMENT METHODS
    Key payment methods anywhere in the world

    RISK MANAGEMENT
    Protect your business using data

    REVENUE OPTIMISATION
    Optimize payments for more revenue

    CUSTOMER INSIGHTS
    Data-rich insights from all channels

    FRAUD PROTECTION
    Our tools prevent fraudulent transactions & approve more orders.

    Merchandise

    E-COMMERCE FEATURES

    POINT OF SALE

    Run your retail stores with Flowte’s E-Commerce Storefront.Flowte has a full retail Point of Sale module.

    SELL MORE

    Our POS handles: inventory management, e-commerce & customer loyalty for iPad, Mac & PC. Easily manage & grow your business in the cloud.

    SELL EVERYWHERE

    The one POS system for retail success, from 1 store to 100+. Easily manage your products, whether you have one SKU or thousands.


    UNIFY TICKETING & MERCHANDISE

  • Add products, services and events
  • Apply taxes
  • Add descriptions
  • Unlimited product variants
  • Product organisation
  • Centralised product catalog
  • Product Inventory

  • MANAGE CONCESSIONS

  • Organise concession locations
  • Process fee payments
  • Manage concession customers
  • Prioritise high value locations
  • Monitor ROI for future events

  • HOSPITALITY & GROUP SALES

  • Manage key contacts for organisations
  • Create special offers for groups and VIP
  • Alerts staff on special arrivals
  • Early access offers
  • Process payment for hospitality offering
  • Promotion of additional features
  • Access control for security

  • POINT OF SALE

  • Capture new customer data
  • Associate sale with Customer / Company
  • Track & view sales from customer
  • Marketing preference capture
  • Easy order lookup
  • Email Receipt to customers
  • Send special offers to customers
  • Categorised products, services & events
  • One touch / click adding & removing
  • Easy payments
  • View current cart & apply discounts
  • See live stock levels
  • Resilience

    RELIABLE & SCALABLE

  • Professionals demand resilient systems
  • Flowte is trusted and relied upon worldwide
  • Amazon Web Services (AWS) hosts our solution
  • Scalable to handle any size on-sale
  • AWS complete physical and environmental security
  • Fire detection and suppression
  • Fully redundant uninterruptible power
  • Automatic data replication at seperate data centers
  • Automatic failover eliminates downtime

  • SECURITY

  • PCI Level 1 Compliance
  • Designed for ALL credit card processing companies
  • Ensures all data is stored and processed securely
  • Annually verified by an independent firm
  • PCI Point-to-Point Encryption (P2PE)
  • The latest payment security solution
  • Convert card information into indecipherable code
  • Prevents hacking and fraud

  • EMV INTEGRATION

  • EMV | Global standard for in-person card transactions
  • Increases protection against fraud
  • Encryption between card terminal & Flowte
  • Flowte & Ingenico is an integrated solution.
  • Flowte customers can accept EMV payments
  • Refund EMV payments, with or without card present
  • Consultancy

    CONSULTANCY

    Gain a competitive edge by leveraging our ticketing and marketing expertise gained since our launch in 2002.

    TICKETING CONSULTANCY
    Step-up your ticketing activities with the help of our ticketing experts. Optimise your online ticket shop, setup attractive new products, activate a mobile application, setup customised reports & much more.

    MARKETING CONSULTANCY
    Do you want to run more effective digital marketing campaigns? Extract more value from customer and sales data? Integrate social marketing into the mix? Improve tracking and analysis? Our team has done it all and will help you accelerate and optimise your marketing outreach – even if you lack the time and resources.

    INTEGRATIONS CONSULTANCY
    Integrate Flowte functionality into your business workflows and IT infrastructure. Our consultants will build interfaces to your corporate web site or third-party systems, set-up an interface with your accounting system, integrate an existing mobile app or provide help with any required interface to solidify your business process.
    .


    ONBOARDING & EXPERIENCE

    TRAINING & ON SITE CONSULTING
    Ensure your in-house teams have the skills and know-how to utilise Flowte to its full potential. We offer tailored training courses to match any educational needs, as well as on-site consultants to support you at critical periods and ensure a smooth launch of new services.

    TICKETING EQUIPMENT
    Leverage our expertise with ticketing hardware – PDA’s, turnstiles, vending machines, ticket printers and scanners. Our ticketing hardware specialists will help with equipment selection, installation and setup to ensure it all works optimally with your Flowte system.

    CHANGE MANAGEMENT & USER ADOPTION
    Implementing Flowte is more than a change of technology. We streamline many manual processes like processing season ticket forms or seat allocation. This impacts on your daily operations. Our experts ensure the switchover is perceived as an opportunity using clear goals, frequent user feedback sessions, training, user acceptance tests and onsite coaching.

    Management Team

    Contact

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